FAQS

You can log in to our Shopify store, browse and select the sports clothing products you like, click the "Add to Cart" button, then go to the shopping cart page, confirm the product information is correct, click the "Checkout" button, fill in the shipping address, select the payment method, and complete the payment to successfully place an order.

We will arrange for shipping as soon as possible after receiving your order. Generally, for in-stock products, we will ship within 48 hours. For customized products, shipping will be arranged according to the customization period. After shipping, you can track the package's transportation status in real-time through the logistics information on the order details page.

Before the order is shipped, you can contact our customer service to request modification of the order information, such as the shipping address and contact information, or to cancel the order. If the order has already been shipped, it cannot be modified or canceled. However, you can refuse to accept the goods and then negotiate with us on the subsequent handling methods.

We support a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, etc. You can choose a convenient payment method according to your preference to complete the order payment.

Our payment system uses advanced encryption technology and security measures to ensure the security of your payment information during transmission and storage. You can rest assured to make payment operations. If you have any questions about payment security, you can contact our customer service at any time.

We support a 7-day no-questions-asked return and exchange service. If you receive a product with quality issues or are not satisfied with the product, you can contact our customer service to apply for a return or exchange within 7 days after receiving the product. For specific return and exchange conditions and procedures, please refer to our return and exchange policy.

If you need to return or exchange, first log in to your account, find the corresponding order, click the "Apply for Return/Exchange" button, fill in the return/exchange reason and relevant information, and then submit the application. Our customer service will contact you in a timely manner after receiving your application to confirm the return/exchange matters and inform you of the specific return/exchange address and precautions. You send the product back to the designated address according to the requirements. After we receive the product and check it without any problems, we will handle the refund or exchange for you.

If the return/exchange is due to product quality issues, the shipping cost will be borne by us. If the return/exchange is due to personal reasons (such as the wrong size, dislike, etc.), you will need to bear the shipping cost of sending the product back. After we receive the product and complete the refund, we will send the product back to you, and the shipping cost for sending it back will be borne by us.

Our customer service team provides 24/7 online service. Whether it's day or night, weekdays or weekends, you can contact us through the customer service chat window, phone, or email on the website at any time, and we will respond to you as soon as possible.

Our customer service can provide you with a full range of services, including product consultation, order inquiry, return and exchange processing, customization service consultation, etc. If you encounter any problems or have any questions during the shopping process, you can contact our customer service at any time, and we will serve you wholeheartedly.